Creating the Human Connection

Since launching the Well Living Initiative, our customer satisfaction surveys have received the highest marks in all categories. Our clients are most satisfied with the quality interaction with our staff.

Read testimonials, survey snippets and other stories from patients, physicians, and Well Living Initiative (Fi-Med) advocates that illustrate how we foster the human connection and improve care plan adherence.

Primary Care Patient


I didn't think anyone helped people that live in the projects. Thank you so much for taking the time to find me affordable mediations.

Prior to implementing Transitional Care Management our practice had a 10% readmission rate.  Today, thanks to your proactive management of these services our readmission rate has dropped to 2-3%.

Gail Administrator, Rappahonnick Family Practice

I haven’t eaten in 3 days, thank you for hooking me up with the Meals on Wheels program. It is great to see that my doctor cares about me and connected us together.

A Patient Dr. Campos

I am a double amputee and would like to drive. Thank you, Javier, for connecting me with an organization that can outfit my car with the necessary equipment. My doctor is the greatest for bringing us together.

A Patient Neurology Practice

Patient Advocate

Well Living InitiativE-

Received a call from a patient that apologized for not getting back to me. He was just diagnosed with cancer and his medication costs were $10,000 a month. He didn't know if he was going to take care of himself or his family. Our team immediately went to work to find resources to assist. The result is we were able to find support that negated the $10,000 monthly medication cost. I called the patient back and told him that he will be able to continue to take care of himself and his family.

Angela Huckleby

Practice ManageR-

Honestly, you all are doing an amazing job, so much so that I don't have any concerns/issues.

Dr. DaviD Filippi 

Neurology Practice

WLI is working great, Christine. I think only 1 of my patients opted out, and the feedback I'm getting is that the folks are friendly and helpful. There have also been a number of instances where they've helped walk a patient through a complicated care plan and connected them with community resources that I did not know about. You've far exceeded our expectations on that end and we are grateful. 

FI-Med Management

Well Living Initiative

Patient called and told me their house just burned to the ground. Resources were limited for them because they had family that they could stay with, but they did not have any of the essentials - clothes, household goods, etc. Our team was able to get items to this family by the end of the day.

I'm more than happy to tell you about my experience with Fi Med. They helped us with our TCM calls and our AWV calls. I have nothing but the best things to say about the team! They were great to work with.


The team was amazing! Constant communication with the the team. Patients had all good reviews of the FiMed Team. They were very knowledgeable and very kind and caring with our patients.

Tiffany Nursing manager - Rappahannock Family practice

A patient's daughter was telling me that since this program started, she feels that the office is more responsive than they were before. She stated that the communication seems to be better and that she is glad we are here.

Patient Advocate Well Living Initiative

Patient Advocate

Well Living Initiative

The patient stated that she was so happy to get the call and to know that we were here to help.

Patient Advocate

Well Living Initiative

One of my regular patients from Coast says I know I can always call you and tell you anything, thank you.

Patient Advocate

Well Living Initiative

A Calvary patient stated that he looks forward to my call every month and that he feels very well taken care of.

Patient Advocate

Well Living Initiative

Spoke with a new patient for Pacific Eye, she stated how sweet it was to talk with me and that she had been feeling down today but that this call really helped her feel better and how nice it was.

Patient Advocate

Well Living Initiative

Spoke to a patient this morning that lives alone and is very grateful to have us call him monthly to check on him. It makes him feel cared for.

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